Assistant Front Office Manager
Showboat Hotel & Island Waterpark Showboat Hotel & Island Waterpark Atlantic City, NJ Atlantic City, NJ Full-time Full-time $50,000 a year $50,000 a year Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences.
Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean.
The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway.
The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more.
The true fun and excitement of the Showboat Resort is its employees.
Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice.
You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations.
Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences.
To maintain a high quality of services offered to guests through management of the functional areas of guest registration, bell services, telephone services and guest accounting to maintain established operational standards and maximize profits of the hotel.
What you will do:
Assist Front Office Manager in hiring, performance management, training, and development of team members.
Schedule staff according to labor standards and forecasted occupancy.
Oversee all front office operations in the absence of the Front Office Manager or Director of Operations Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
Review correspondence from guests and incident logs; direct staff according to information obtained.
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
Monitor occupancy of guest room space to ensure most efficient use minimize overbooking.
Perform other duties as requested by management.
Skills Needed:
Analyze and interpret business records and statistical reports; interpret policies established by administrators.
Make business decisions based on production reports and similar facts, experience, and opinions.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.
Position Requirements:
2-3 years' experience Front Office Supervisory experience in a large full-service hotel, or Assistant FOM in a small hotel.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean.
The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out balcony suites; 100,000 square feet of flexible meeting space; the world's largest arcade spread throughout the property which includes a 45,000 square foot indoor raceway.
The newly open ISLAND Waterpark, a state of the art all year-round resort highlight is the largest indoor beachfront waterpark in the world, featuring 120,000 square feet housing 11 waterslides, a one-of-a-kind slide island, surf simulator, an indoor boardwalk, Paradise adult island and much more.
The true fun and excitement of the Showboat Resort is its employees.
Joining our team means immersing yourself in an environment that thrives on teamwork, mutual support, and a shared position for delivering exceptional guest experiences to make Showboat Resort Atlantic City's destination of choice.
You will have the opportunity to collaborate with colleagues from each exciting area of the resort so that you will contribute to a dynamic and exciting work environment that continuously exceeds guests' expectations.
Join us and let's work together to make Showboat resort the premier choice for families and fun seekers looking for unforgettable experiences.
To maintain a high quality of services offered to guests through management of the functional areas of guest registration, bell services, telephone services and guest accounting to maintain established operational standards and maximize profits of the hotel.
What you will do:
Assist Front Office Manager in hiring, performance management, training, and development of team members.
Schedule staff according to labor standards and forecasted occupancy.
Oversee all front office operations in the absence of the Front Office Manager or Director of Operations Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
Review correspondence from guests and incident logs; direct staff according to information obtained.
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
Monitor occupancy of guest room space to ensure most efficient use minimize overbooking.
Perform other duties as requested by management.
Skills Needed:
Analyze and interpret business records and statistical reports; interpret policies established by administrators.
Make business decisions based on production reports and similar facts, experience, and opinions.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.
Position Requirements:
2-3 years' experience Front Office Supervisory experience in a large full-service hotel, or Assistant FOM in a small hotel.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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