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Linux Support

Company Name:
Career Development Partners
Linux Support
Our Client is currently looking for technical support staff to keep up with our ever-growing customer base and offerings. Candidate must have the intuition to accurately identify and anticipate a customer's needs. As a rapidly growing company, we're always adding new features and services which means plenty of opportunities to develop and grow professionally.
Benefits
Health insurance
401(k) contributions
Profit- sharing program
Pension plans
Competitive Salary
Responsibilities
Interact with customers via support tickets, e-mail, IRC, and phone.
Troubleshoot customer issues and provide accurate and timely responses.
Identify and escalate recurring issues to system developers.
Interact with worldwide datacenter NOCs.
Handle abuse complaints.
Write or test Library articles.
Build and burn-in hardware and network infrastructure.
Requirements
Comfortable with the Linux command line
Familiarity with common Linux server applications such as Apache2, Nginx, Postfix, MySQL, BIND, etc.
Ability to identify and troubleshoot TCP/IP issues, other networking issues (packet loss, connections timing out / refused).
Ability to troubleshoot firewall issues, identifying problematic / misconfigured iptables rules.
Ability to troubleshoot DNS issues (using dig, etc).

Preferred Qualifications
Equivalent work experience or B.S. in Computer Science
Linux System Administration experience.
Network+ or higher certification.
Familiarity with Linux kernel.
Experience scripting in Perl, Python, Bash, etc. for system automation and/or database transactions.
Experience with website development and web development frameworks.



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